Operations Manager PIP


The Treatment Network is looking for a PIP Operations Manager to join their team! The position is based in Poole, with travel across the South West.

The company:

The Treatment Network is an award winning independent absence, injury and risk management provider. An industry leader in the provision of medical and vocational rehabilitation, TTN is renowned for its exceptional service delivery bringing over eighteen years’ experience to each and every client supported.

We have one position available, based in Poole though travel is required to other sites across the South West.

The Role:

This new position is an excellent opportunity for a creative and ambitious individual to inspire our PIP team. Reporting directly to our Head of PIP Service Delivery, you will work together to provide leadership to achieve first class service delivery, exceptional quality and maximum efficiency in line with company vision and values. The role is required to essentially support a team of disability assessors and back office support workers in the provision of Personal Independence Payments (PIP) assessments. You will be responsible for proactively managing the successful achievement of the contracted service levels, ensuring delivery of key performance indicators to ensure TTN meets its business objectives.

Key Tasks and Responsibilities:

  • To support, manage and motivate staff based across multiple sites in the South West
  • Work closely with the staff to achieve key performance indicators
  • Contribute to the development and delivery of continuous improvement initiatives
  • Performance management and identifying individual training requirements and implementation of training plans
  • Provide support and assistance to develop team skills and knowledge
  • Take ownership for resolving day-to-day team issues
  • Ensure correct forecasting for staffing requirements
  • Report on issues such as staff development, training, overtime, targets, service levels, productivity etc
  • Hold regular meetings to ensure effective communications to the department
  • Lead by example in areas of leadership and integrity, steadiness under pressure, commitment, time management, corporate responsibility and ethics
  • As directed by the Head of PIP Service Delivery, complete any such duties that may reasonably be deemed necessary to ensure successful delivery of the PIP assessment service.

Person Specification:

  • People management experience
  • Process management experience
  • Be computer proficient, particularly on Microsoft office and Excel.

Able to demonstrate:

  • Excellent planning, leadership and organisational skills
  • Experience of managing and supporting professionals in a clinical or commercial environment
  • An ability to multi-task effectively through accurate planning, prioritisation and utilisation of own time and that of the teams


  • Salary – £36k moving up to £38k after probationary period
  • Company Car or car allowance
  • 25 days holiday per annum
  • 5% Contribution pension

Salary: £36k moving up to £38k after probationary period.

closing date:

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